The customer's responsibility for water and pipes begins at the meter. Many problems reported are plumbing problems, not water emergencies, and should be addressed by a plumber.
Whenever service call requests are received after regular office hours, on weekends, or holidays, additional fees will be charged in the event the issue is not the responsibility of the Town of Prescott Valley. This shall also apply to the connection of new services or the reconnection of discontinued service.
The following are examples of water/sewer emergencies:
You see a lot of flowing water where there normally is none.
- If water is flowing and collecting where it shouldn't be, notify your service area maintenance contractor, Jacobs, by calling 928-759-9062 during the day or after hours. Before calling, try to determine where the water is coming from so you can let Jacobs know the details of the problem.
You have no water coming into your house.
- Check your water shut-off valve to determine if the water is turned off. If you have no water coming into any part of your house, please call Jacobs at the number above. Jacobs can determine what the cause is, or inform you of a water shutdown affecting your area.
Water is coming out of a manhole.
- This is a sewer emergency. Jacobs handles sewer for the Town of Prescott Valley. You can reach them at 928-759-9062 during the day or after hours.
Sewage is backing up into your bathtub or shower.
- This may be a sewer emergency. Jacobs also handles sewer for the Town of Prescott Valley. Please call 928-759-9062 for this emergency. Jacobs will respond and determine if a sewer main is blocked or if it is your service lateral line.