Frequently Asked Questions
Can I book rides without a smartphone?
Yes, simply call 1-866-YAV-TRAN (1-866-928-8726) and someone will assist you over the phone.
Why am I being asked to walk to my pickup stop?
The YavaLine technology pairs riders heading in the same direction, meaning passengers might be getting picked up and dropped off though your ride. To keep things moving as quickly and efficiently as possible, we may ask you to meet us at a nearby corner instead of right outside the address you entered. That way, the driver doesn’t have to make any detours that could slow the trip down.
How do I know where to meet my driver?
After you book a ride, the app will display your pickup spot.
What do the vehicles look like?
All vehicles are branded with YavaLine logo and colors, so they should be easy to spot. Local taxi/livery companies may be used as part of the transit network, make sure to spot our logo on those vehicles’ windshields/doors.
Are vehicles wheelchair accessible?
Yes! Please let us know you need a wheelchair-accessible vehicle when you book your ride.
Can I change my destination once I’m on board?
Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.
I left something in the vehicle. How do I retrieve it?
Please email us with a description of the missing item.
Regular vehicle cleaning: Vehicles are professionally cleaned regularly. Drivers also frequently sanitize common surfaces and high-contact areas of vehicle interiors. Buses are also equipped with plastic partitions between drivers and riders.
Vehicle capacity: Vehicle capacity may be limited due to social distancing guidelines.
COVID-19 Safety Measures (Effective 04/20/2022)
We are working hard to ensure that every trip you take is safe and worry free.
Face masks are recommended. Everyone on board is recommended to wear a face mask or face covering.
Wellness checks: In-app wellness checks help make sure in advance that passengers and drivers are symptom-free and ready to ride. Please stay home if you have been diagnosed with COVID-19, are exhibiting symptoms, or have been in contact with someone who has recently tested positive.